New Zealand Shipping
Mother And Daughter Limited currently accepts online orders for delivery within New Zealand only.
Shipping costs are calculated and shown at checkout before you complete your purchase.
Once your order has been dispatched, delivery times will depend on the delivery service and destination. Any delivery timeframes provided are estimates unless we specifically state otherwise.
Please make sure your delivery address is correct when placing your order. If you notice an error, contact us as soon as possible and we will do our best to update it before your order is dispatched.
Lost or Delayed Orders
If your order has not arrived within a reasonable timeframe, please contact us and we will investigate the delivery.
If an order we have arranged delivery for is lost in transit, we will work with the delivery provider and provide an appropriate solution.
Damaged Orders
If your order arrives damaged, please contact us as soon as reasonably possible.
We may ask you to provide photographs of the damaged product and/or packaging so we can investigate what has happened.
Where appropriate, we will arrange a replacement, refund or other suitable solution.
Incorrect or Faulty Products
If you receive an incorrect, faulty or defective product, please contact us as soon as reasonably possible so we can put it right.
Your rights under the Consumer Guarantees Act 1993 apply to purchases from us.
Depending on the circumstances, the appropriate remedy may include a replacement, refund or other solution.
Change of Mind
Please choose carefully, as we do not normally offer refunds or exchanges simply because you have changed your mind.
This does not affect any rights you have under the Consumer Guarantees Act 1993.
Returns
Please contact us before returning a product so we can provide instructions for the return.
Where a product is being returned because it is faulty, damaged, incorrect or otherwise covered by your rights under New Zealand consumer law, we will deal with the cost of return where required.
Contact Us
For questions about shipping, damaged orders or returns, please contact Mother And Daughter Limited using the contact details provided on our website or email mad.wanaka@gmail.com
Last updated: August 2026